Refund policy

Last updated: 22 September 2026

Seller and returns contact

BREWKRAFT is operated by SankPower SIA, registration number 40203423533. Email: hello@brewkraft.coffee. Business and return address: SankPower SIA, Lokomotīves iela 82-66, Rīga, LV-1057, Latvia.

14-day withdrawal for EEA consumers

If you are a consumer in the European Economic Area buying online, you have the statutory right to withdraw from your purchase without giving a reason within 14 days after you, or a person you designate other than the carrier, receive the goods. If goods from one order are delivered separately, the period begins when the last item is received.

Send us a clear statement that you wish to withdraw, by email to hello@brewkraft.coffee or by letter to the address above, before the 14-day period ends. Include enough information to identify your purchase; an order number is helpful. No prior approval or return authorisation is needed to exercise this right. You may use the optional form below, but it is not compulsory.

Sending goods back

Send the goods to the return address above without undue delay and no later than 14 days after sending your withdrawal notice. The deadline is met if you send them before that period ends. Please package the items securely and include all components and accessories. We recommend a tracked service and keeping proof of dispatch; tracking is not a condition of the statutory right.

For a change-of-mind withdrawal, you bear the ordinary direct return shipping cost where legally permitted and where this obligation was disclosed before purchase. This does not apply to defective, damaged or incorrect goods where we must bear the necessary return costs under applicable law.

Refunds and condition of returned goods

We will reimburse payments due without undue delay and within 14 days after being informed of your withdrawal, using the original payment method unless you expressly agree otherwise, without a refund fee. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first.

Where required by law, the refund includes the original standard delivery cost. Any extra charge for a premium or express delivery option above the least expensive standard delivery offered is not reimbursed.

We inspect returned goods for completeness and condition. Opening packaging does not automatically remove your withdrawal right. You may inspect goods as necessary to establish their nature, characteristics and functioning. Where legally permitted, we may deduct a documented reduction in value caused by handling or use beyond what is necessary for that inspection. We will explain any such deduction and its basis. There is no automatic restocking fee.

Defective, damaged or incorrect goods

Contact hello@brewkraft.coffee if your goods are faulty, damaged, incomplete or different from what you ordered. Please describe the issue and provide available order details; photographs can help but are not a condition of your statutory rights. These claims are handled separately from change-of-mind withdrawal. Applicable rights to repair, replacement, price reduction or refund, and necessary return costs, remain unaffected. The 14-day withdrawal period does not limit rights concerning non-conforming goods.

Optional withdrawal form

To: SankPower SIA, Lokomotīves iela 82-66, Rīga, LV-1057, Latvia; hello@brewkraft.coffee.

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:
Goods and order reference:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature (only if this form is sent on paper):

Delete wording that does not apply. Any other clear withdrawal statement is also accepted.

Other statutory rights

This policy does not restrict mandatory consumer protections, legal guarantees or remedies available under applicable law, including any longer rights that apply in your country.